Shipping policy

 

Where we ship. FAPO North America ships from our warehouse in Jacksonville, North Carolina. All orders ship from U.S. stock. We ship to all 50 U.S. states and internationally. We're unable to deliver to P.O. boxes; please use a street address at checkout.

Shipping cost. Shipping is free on all orders — domestic and international. No minimums, no surcharges at checkout.

Customs, duties, and taxes (international orders). International shipments may be subject to import duties, taxes, and customs fees assessed by your country. These charges are set by your government, are not included in our pricing, and are the buyer's responsibility. If a shipment is refused or abandoned due to unpaid customs charges, we're unable to refund the order until the goods are returned to us. If you're unsure what your country charges on auto parts imports, check with your local customs office before ordering.

Processing time. Orders are processed and handed to the carrier within [1–3] business days. Orders placed on weekends or holidays begin processing the next business day. During launches or sales, processing may run a day longer — if your order is delayed beyond that, we'll email you.

Transit time. Most U.S. orders arrive within 3–7 business days of shipping, depending on your distance from North Carolina. International transit typically runs 7–21 business days depending on destination and customs clearance. Transit estimates are provided by the carrier and aren't guaranteed.

Tracking. You'll receive a tracking number by email as soon as your order ships. If tracking hasn't updated within 3 business days of the shipment email, reach out and we'll chase it with the carrier.

Address changes. Need to fix a shipping address? Contact us as soon as possible at chris@fapo-na.com. We can update the address any time before the order ships; once it's with the carrier, we can't reroute it.

Damaged or lost shipments. Suspension components are heavy, and carriers are not always gentle. Inspect your package on arrival. If anything arrives damaged, keep all packaging, take photos of the box and the parts, and contact us within 5 days of delivery — we'll make it right. If tracking shows your package as lost or stuck, contact us and we'll file the carrier claim; you won't be left chasing it yourself.

Fitment questions before shipping. Every kit is built for a specific application. If you ordered and then had second thoughts about fitment, contact us before the order ships — confirming fitment before it leaves the warehouse is faster for everyone than a return after.